Terms and Conditions

1. Service Provider

Digital Technologies OÜ
Registry code: 16576446
VAT number: EE102558489
Legal form: Private limited company (Estonia)
Management board address: Calle Conde de Altea 46, 46005 Valencia, Spain
Contact person: Magrat OÜ (reg. 11730730), Harju maakond, Tallinn, Kesklinna linnaosa, Estonia
Email: [email protected]

2. Purpose and Scope

These Terms and Conditions govern the access to and use of the Pilotium platform (accessible at pilotium.cc), a marketing automation service powered by artificial intelligence for fitness businesses (gyms, studios, CrossFit boxes, etc.) across the European Union.

By registering or using our services, you accept these terms in their entirety. If you disagree, please do not use the platform.

3. Service Description

Pilotium offers the following services:

• Automated WhatsApp interviews to collect gym information
• Member surveys for audience profile building
• AI-powered ad creative generation
• Meta Ads (Facebook and Instagram) campaign creation, management, and optimization
• Automated lead qualification and trial class booking management
• Analytics dashboard with performance metrics

4. Registration and Account

• You must be at least 18 years old to create an account
• The information you provide must be truthful and up to date
• You are responsible for maintaining the security of your credentials
• One account represents one business; each gym/location requires its own setup
• We reserve the right to suspend accounts that violate these terms

5. Plans and Pricing

Pilotium offers several subscription plans with different service levels. Current prices are displayed on the website and may be modified with a minimum of 30 days' prior notice.

• Billing is monthly
• Paid plans are billed in advance at the beginning of each period
• Meta Ads budget is additional and paid directly to Meta by the user
• Prices are shown excluding VAT; applicable VAT will be added according to current legislation

6. Cancellation and Refunds

• You can cancel your subscription at any time from your account dashboard
• Cancellation takes effect at the end of the current billing period
• No refunds are issued for partial periods
• Upon cancellation, active Meta campaigns will be automatically paused
• Your data will be retained for 30 days after cancellation, then permanently deleted

7. User Obligations

By using Pilotium, you agree to:

• Provide legitimate access to your Meta (Facebook/Instagram) accounts
• Be the owner or have authorization to manage the connected ad accounts
• Not use the service for misleading, illegal advertising, or advertising contrary to Meta's policies
• Comply with Meta's Advertising Policies
• Inform your gym members when sending them surveys through our platform

8. Intellectual Property

• The Pilotium platform, its code, design, and algorithms are the property of Digital Technologies OÜ
• AI-generated creatives for your gym are your property and may be used freely
• Content you upload (photos, videos, text) remains your property; you grant us a limited license to use it for generating advertising on your behalf
• You may not copy, modify, or distribute the platform or its technology

9. Limitation of Liability

• Pilotium is a marketing automation tool; we do not guarantee specific results (number of leads, conversions, or revenue)
• Campaign performance depends on multiple external factors (market conditions, competition, budget, seasonality)
• We are not responsible for decisions made by Meta (ad rejections, account suspensions, platform changes)
• Our total liability is limited to the amount paid by the user in the preceding 3 months
• We are not liable for indirect damages, lost profits, or lost opportunities

10. Data Protection

The processing of personal data is governed by our Privacy Policy, which forms an integral part of these terms.

11. Communications

By registering, you agree to receive service communications (campaign alerts, new leads, system updates). You can opt out of marketing communications at any time.

12. Modifications

We may modify these terms with 30 days' prior notice, sent by email. Continued use of the service after modification implies acceptance of the new terms.

13. Applicable Law and Jurisdiction

These terms are governed by the laws of the Republic of Estonia. For disputes with EU consumers, the court of the consumer's domicile shall have jurisdiction, in accordance with Regulation (EU) 1215/2012.

Before initiating any legal proceedings, both parties shall attempt to resolve disputes amicably. You may also use the EU Online Dispute Resolution platform.

14. Contact

For any questions about these terms, write to us at [email protected].